The player from Italy requests a refund of all deposits totaling over 30k after facing issues withdrawing winnings of 117k since the SEPA option and IBAN methods disappeared. He has taken legal action and intends to pursue further legal avenues if his refund is not received.
MyStake Casino - Player's funds have been confiscated.
Amount: €40,000
MyStake Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 hours ago
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1 week ago
Translation
I request a refund of all my deposits on your site, as you now appear as spam and because I had surpassed a win of 117k but had no way to withdraw since the SEPA withdrawal option disappeared, along with all methods using IBAN, and I ended up losing it all by playing. I have taken legal action to request a refund with a lawyer. If I do not receive my refund, I will pursue legal avenues. I have lost over 30k in deposits in total. I want all my money back or I'll be forced to start criminal proceedings with a lawyer.
Automatic translation:
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1 week ago
Dear pakycarpe88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 week ago
Translation
From the various screenshots you can see how the kyc was all regular and deposits could be made via card or SEPA, but initially withdrawals were available with SEPA, but then blocked until the possibility of SEPA withdrawals disappeared and was never accepted with other methods.
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yesterday
Dear pakycarpe88, you are responsible for the funds in your casino account. You could have made a verification deposit with a payment method available for withdrawals, but since you chose to use the money for play, there's nothing we can do.
Do you have any funds remaining in your account?
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21 hours ago
Translation
I wrote and reported that I had no way to withdraw because every request of any kind was rejected. Every withdrawal rejected, when I had already withdrawn. I had won this amount with real money, starting from 2k and going up. I don't understand why if they scammed me there is no way to recover at least my deposits. I am asking for my deposits because while playing the game they rigged by making the bone come out after seeing that instead there was the chicken in the famous "Chicken Game". This for me is a scam, because when they saw that I had won that amount they blocked my SEPA withdrawals and the other methods were rejected and I tried to deposit and SEPA worked to deposit and the other methods did not, so it was done on purpose to not let me withdraw when in total since the beginning of the account opening I have deposited over 30k from my own pocket and not money won.
Automatic translation:
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5 hours ago
Dear pakycarpe88, I understand your frustration regarding the withdrawal issues you're facing. However, it's important to clarify that you are responsible for the funds in your casino account. You had the opportunity to inquire about alternative methods. Since the funds have already been used for play and you did not establish a suitable withdrawal method, we are unable to assist with your withdrawal requests.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
