The player from Italy requests a refund of all deposits totaling over 30k after facing issues withdrawing winnings of 117k since the SEPA option and IBAN methods disappeared. He has taken legal action and intends to pursue further legal avenues if his refund is not received.
MyStake Casino - Player's funds have been confiscated.
Amount: €40,000
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 19h 12m 43s
Case summary
4 hours ago
Public
Public
10 hours ago
Translation
I request a refund of all my deposits on your site, as you now appear as spam and because I had surpassed a win of 117k but had no way to withdraw since the SEPA withdrawal option disappeared, along with all methods using IBAN, and I ended up losing it all by playing. I have taken legal action to request a refund with a lawyer. If I do not receive my refund, I will pursue legal avenues. I have lost over 30k in deposits in total. I want all my money back or I'll be forced to start criminal proceedings with a lawyer.
Automatic translation:
Public
Public
4 hours ago
Dear pakycarpe88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
pakycarpe88 has 6d 19h 12m 43s to reply
