The player from Argentina faced an issue where their last three deposits, totaling 53,312 Argentine pesos, were not reflected in their casino account for more than 24 hours. We requested additional information and proof of transactions from the player to investigate the issue. Due to the lack of response from the player, the complaint was rejected, and no further investigation or resolution was provided.
MyStake Casino - Player's deposits are delayed.
Amount: $53,312 ARS
MyStake Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Good day,
It has been more than 24 hours since my last 3 deposits, and they have yet to be reflected.
Platform: mystake.com
Amounts:
18,312 Argentine pesos via Astro PayPal
15,000 Argentine pesos via Mercado Pago
20,000 Argentine pesos via AstroPay
Payment date: 01/07/2024
Total amount to be returned: 53,312 Argentine pesos
I await your assistance, please.
Automatic translation:
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4 months ago
Dear damianpirata629,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced with your deposits.
To help us better understand and investigate your situation, could you please provide additional information on the following points:
- Could you confirm the exact times you made each of the three deposits on 01/07/2024?
- Have you received any confirmation emails or messages from the payment providers (Astro PayPal, Mercado Pago, AstroPay) regarding these deposits?
- Could you provide screenshots or any other proof of these transactions?
- Have you contacted MyStake.com’s support team regarding this issue? If so, please provide any responses you received.
- Have you experienced similar issues with deposits on mystake.com before, or is this the first time?
Please send any relevant communication or documents to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Public
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4 months ago
Dear damianpirata629,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
