The player from Argentina had attempted to deposit 10,000 ARS into the casino but mistakenly entered 10,080 ARS, which resulted in the deposit not being credited to her game account. We had suggested that the player contact her payment provider to investigate the issue and had advised her not to deposit more funds until the issue was resolved. However, due to a lack of response from the player to our queries, we had been unable to proceed with the investigation or provide potential solutions. The complaint was therefore rejected, but the option to reopen it remained available for the player.
MyStake Casino - Player's deposit was not credited to the account.
Amount: $10,080 ARS
MyStake Casino
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I was given the CBU to deposit 10,000 ARS and at the time of transaction, by mistake, I entered an amount of 10,080 ARS and the deposit was not made in the game
Automatic translation:
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1 year ago
Dear agustinajuarez5,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear agustinajuarez5,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
