The player from Argentina had attempted to deposit 2200 Argentine pesos twice but they were not credited to his account. He claimed that his bank had confirmed the transfers were successful. Despite the Complaints Team's efforts to assist by requesting further communication between the player and his bank, the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.
MyStake Casino - Player's deposit was not credited.
Amount: $4,400 ARS
MyStake Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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8 months ago
Translation
I transferred the amount of 2200 Argentine pesos twice and yet neither of the two made my money arrive. I would like to know how this can be resolved or if it is just a temporary problem, thank you
Automatic translation:
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8 months ago
Dear Urkad1112,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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8 months ago
Translation
In it, the information from my bank says that the transfer has already been made, and since it was not my first deposit I didn't even have to enter the cvu, I had already sent money before but since it took between 5/10 minutes to arrive, I didn't worry, but Obviously it seems like I lost the money. I have proof of the transfers and I can also send images of how the transfer says that it was sent correctly
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8 months ago
Thank you for your reply, Urkad1112. Have you already discussed this issue with your bank? Please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
