The player from Argentina had made a deposit of 15986 Argentine pesos, which was deducted from her Mercado Pago account but was not reflected in the Mystake casino account. We suggested that she contact her payment provider to investigate the issue. The player informed us that her deposited funds had been successfully credited to her casino account. Thus, we marked the complaint as resolved.
MyStake Casino - Player's deposit not reflecting in casino account.
Amount: $15,986 ARS
MyStake Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Translation
Yesterday, on 16/4 at 22:07, I made a deposit of $15986. It was deducted from my Mercado Pago account, but it never appeared in my Mystake account.
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8 months ago
Dear Maga_innttt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Translation
Hello, I wanted to clarify one thing, in the summary it says that I deposited $15,984 "dollars", but they are not dollars, I deposited $15,986 Argentine pesos.
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8 months ago
I will set the timer for an additional 21 days to allow a full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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8 months ago
Translation
Hello, Thank you very much for all your help, the money has already been deposited.
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8 months ago
Dear Maga_innttt,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
