The player from Argentina had deposited 30 thousand Argentine pesos via bank transfer, but the amount had not been reflected in his casino account. We had advised him to contact his payment provider. We also recommended that he should not deposit any more funds until the issue was resolved. However, the player did not respond to our messages, which led us to reject the complaint due to a lack of necessary cooperation.
MyStake Casino - Player's deposit issue.
Amount: $30,000 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
I made a deposit yesterday on 01/14/2024 for 30 thousand Argentine pesos via bank transfer and it's not reflected in my account. The only thing the bank tells me is to wait longer, first two hours, then until today, and now they tell me to wait until tomorrow. I attach the payment receipt.
Automatic translation:
Public
Public
3 months ago
Dear Tomoxa97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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