The player from Argentina deposited 3500 pesos via Mercado Pago, but the funds didn't appear in the casino account. We advised the player to contact the payment provider for investigation, as the casino was unable to resolve this issue directly. Despite extending the response time by seven days, the player did not reply. Consequently, the complaint was rejected due to lack of response.
MyStake Casino - Player's deposit is delayed.
Amount: $3,500 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
4 months ago
Translation
Yesterday, I deposited 3500 pesos through Mercado Pago and it still hasn't shown up.
Automatic translation:
Public
Public
4 months ago
Dear Joakai,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
