MyStake Casino - Player's deposit is delayed.

Hi I deposited £3000 yesterday which has left my bank account I deposited via SEPA on mystake which I have done previously and it worked fine. But the £3000 has never been credited to my account. I have emailed mystake who responded it can take up to 24 hours to go into the account. It’s been 24 hours now and still no money in my account.

Dear Lucie9872, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Lucie9872,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.