The player from the United Kingdom had deposited £3000 to Mystake via SEPA. However, after more than 24 hours, the funds had not been credited to her casino account. We had advised her to contact her payment provider to investigate the issue, as it typically took approximately one month to resolve such matters. The casino's ability to intervene was limited in this case. Despite extending the response deadline by 7 days, the player did not respond to our messages or questions. Therefore, we could not investigate further and were forced to reject the complaint.
MyStake Casino - Player's deposit is delayed.
Amount: £3,000
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Hi I deposited £3000 yesterday which has left my bank account I deposited via SEPA on mystake which I have done previously and it worked fine. But the £3000 has never been credited to my account. I have emailed mystake who responded it can take up to 24 hours to go into the account. It’s been 24 hours now and still no money in my account.
Public
Public
8 months ago
Dear Lucie9872,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
