The player from Argentina had made a deposit of $3000 using Mercado Pago over 72 hours prior. Despite the payment having been successful on the payment app, the funds had not reached his casino account. We had recommended the player to contact his payment provider to investigate the issue, noting that this process could take approximately a month. We had left the complaint open for a month for updates. However, due to the player's lack of response to our messages and questions, we were unable to further investigate and had to reject the complaint.
MyStake Casino - Player’s deposit hasn’t reached the account.
Amount: $3,000 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
I made a deposit over 72 hours ago using Mercado Pago for $3000 and the payment was made in the app but it never reached my account. I checked the amount and the CUIL, and both were correct. What could be the reason for this?
Automatic translation:
Public
Public
7 months ago
Dear Joakai,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
