The player from Argentina had an issue where her deposit to the casino never arrived in her account. We advised her to contact her payment provider to investigate the issue as the casino usually had limited control over such matters. Despite extending the complaint response time by 7 days, we received no response from the player. Hence, we were unable to investigate further and had to reject the complaint.
MyStake Casino - Player’s deposit has not been credited into her account.
Amount: $2,200 ARS
MyStake Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
MyStake Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
I deposited money into my account and it never arrived
Automatic translation:
Public
Public
1 year ago
Dear damarisperalta99,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
