The player from Italy deposited 39 euros in USDT, but the amount was not credited to his casino account. We advised him to contact his payment provider for investigation. The player later confirmed that he received the deposit. The complaint was marked as resolved.
MyStake Casino - Player's deposit has not been credited.
Amount: €39
MyStake Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
I deposited 39 euros in USDT, but they did not credit it to my account.
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3 months ago
Dear antonioacampora69,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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3 months ago
Translation
I contacted Kucoin the payment system they gave me proof that the money was sent to the casino.
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3 months ago
Translation
Hi I have received the deposit, thank you and have a nice day
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3 months ago
Translation
the case is closed, thank you the deposit has arrived, have a nice day
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3 months ago
Dear antonioacampora69,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
