The player from Spain made a €10 deposit via bank transfer. The deposit was not shown in her account for a couple of days, but when we published the complaint, the player let us know that the issue was solved.
MyStake Casino - Player's deposit has not been credited to her casino account.
Amount: €10
MyStake Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Good morning, I made a deposit of €10 via bank transfer and it was charged to my bank but that amount has not yet reached mystake, what should I do?
PS: it won't let me attach the photos
Automatic translation:
Public
Public
10 months ago
Dear Esther1216,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
10 months ago
Dear Esther1216,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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