MyStake Casino - Player’s deposit has never been credited to his casino account.

A deposit was made on Saturday June 18, 4 days have passed and the deposit does not appear, I have communicated every day through Chat with the casino and it has not responded to the problem. The casino requested proof of deposit and it was sent.

Dear jgomez77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your deposited funds have never been credited to your casino account.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello:

I confirm that it was my first deposit to the casino.

Transfer support has already been sent to the requested email.

I have no communication from the casino since everything has been done through Chat, and they do not provide a case number.

Greetings.

Dear jgomez77,

Thank you very much for the forwarded receipt. Do I understand correctly that you deposited funds into your casino account via Bitcoin on the 19th of June?

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account?

Buenos días,

Según información de la Pagina del Casino:

1.     This is a unique web address for your account.

2.     Go to your Bitcoin wallet and input that address in the tab for sending Bitcoin.

3.     Enter the amount and confirm your transaction.

4.     The funds will become available to use within a few minutes.

   We strongly recommend to check the copied address. Please note that we are not responsible for coins mistakenly sent to the wrong address.

Por lo cual se entiende que es una única para cada usuario.

Se verifico la dirección antes y después del deposito y es la misma suministrada por el casino.

No existe error de transcripción.

Saludos.

Buenas noches:

El dia de hoy, le escribi al casino por el Chat y me responde:

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As our relevant team has checked your case, you have used wrong address, due to this fact your funds have not reached to us, for more information, kindly contact your payment method provider.

Unfortunately, there is nothing that can be done from our side regarding your case.

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Investigando el por que me paso, ya que yo verifique la cuenta antes de enviar los Fondo, y estaban igual a la de la paguina del casi, asi que me parece muy raro. pero buscando por internet encuentro esto:

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3Ex2BJT2aiqDJKPAFeuWMbB4T6MhML384p is a part of a CryptoCurrency Clipboard Hijacker that works by monitoring the infected device clipboard for cryptocurrency addresses, and if one is detected, will swap it out with the 3Ex2BJT2aiqDJKPAFeuWMbB4T6MhML384p crypto address. Unless the victim of this attack double-checks the address after they paste it, the sent coins will go to the 3Ex2BJT2aiqDJKPAFeuWMbB4T6MhML384p address under the attacker’s control instead of the intended recipient. Most victims will have no idea that this address swap took place.

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Fui victima de: malware "Clipper", que secuestra el portapapeles de un usuario y reemplaza una dirección criptográfica de destino con la dirección criptográfica del hacker malintencionado.

Thanks in advance for your management, but apparently I was a victim of malware.

Thank you, you can proceed to close the case.

Are you sure, jgomez77, that you wish to close this case?

Good morning, yes, I already verified it and I was a victim of malware.

Thank you, you can proceed to close the case.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.