MyStake Casino - Player’s deposit has never been credited to her account.

On 2 Jun they took money from my back balance and did not update my account with the money, it was for 200 USD. I have asked them repeatedly for a refund and they keep asking to allow more time, which I have but I don’t believe that they will pay it back other players have been effected with the same issue. My Stake needs to be investigated and held to account on how much money they are stealing and getting away with.

Dear Vicky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Vicky,

Has there been any news? Have you contacted your payment provider? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.