The player from Italy had tried to verify his account, but encountered issues with constant loading of his data fields for document and residence address. He had also mistakenly entered incorrect address information during registration. However, the issue had been successfully resolved as the casino verified his account and automatically updated his address. The player had confirmed the resolution of his issue.
MyStake Casino - Player’s account verification process is glitching.
Amount: ??
MyStake Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Good evening,
I anticipate that more than a complaint it is a request for help to understand if what is happening in my account is normal.
I went to carry out the account verification phase, but although it was incomplete and incorrect due to a personal mistake on my part, the two dedicated areas for entering the document and the residential address were as if enchanted and continued to load undaunted for hours now, 24 have passed to date. Maybe it's a useless worry on my part because it takes more, but I simply wanted to understand; also because, as mentioned before, I made a mistake in entering the data (I entered my home address during the registration phase, but on my current documents there is still the address from when I lived with my parents; another question I would have asked is if this may be a problem).
Thank you in advance, I await your feedback on this matter.
Best regards.
L***** M****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
8 months ago
Hello manzilorenzo2,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and the registration e-mail should not be a problem as long as you can prove that you live on the new address.
Looking forward to your answer.
Regards,
Nick
Public
Public
8 months ago
Translation
Good morning Nick,
Thanks for the reply, first of all, I would like to inform you that everything has been unlocked and that they have verified me correctly by automatically updating the address.
So now everything is ok.
Thanks again for the support.
Best regards.
Lorenzo
Automatic translation:
Public
Public
8 months ago
Dear manzilorenzo2,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
