MyStake Casino - Player's Account Locked with Funds Inside.

Hello, my mystak account has been locked, and I urgently need assistance because there is a lot of money involved. I am anticipating your response. If I do not receive one, I will be compelled to contact the authorities. Thank you very much in advance.

Dear gabicia07,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Have you contacted casino support and asked for an explanation?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, thank you for responding so quickly, I started playing approximately a week ago, my account was blocked, when I wanted to make a withdrawal of X money, it was blocked today, Tuesday 13, 2024, at 00:12 hours. I got the money from a slot machine, specifically from the game Money Train 2. Yes, I contacted the mystake casino and they told me that I have to change the password and when I do, contact them so they can give me my password verification and just There, I can withdraw another one freely, I'm still waiting for his response. No, I didn't get the money through a bonus, I put in my own money. I look forward to your response, thank you very much.

Please forward the emails you received from the casino regarding the issue to my email tomas@casino.guru

Dear gabicia07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.