Hello Adam,
The account of the user is under thorough review. The investigation may take some time (from a few weeks to several months). There is no exact deadline since the case is being looked into with the betting provider.
As we have a suspicion of the user's winnings on Sportsbook, all the game transactions (bets) and wins must be checked and fully analyzed.
According to our T&C, ''The Company reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on part of the Player. ''
Therefore the account is blocked till completing the investigation. We will notify him as soon as the process ends..
Hello Adam,
The account of the user is under thorough review. The investigation may take some time (from a few weeks to several months). There is no exact deadline since the case is being looked into with the betting provider.
As we have a suspicion of the user's winnings on Sportsbook, all the game transactions (bets) and wins must be checked and fully analyzed.
According to our T&C, ''The Company reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on part of the Player. ''
Therefore the account is blocked till completing the investigation. We will notify him as soon as the process ends..