MyStake Casino - Player's account has been blocked.

Hi there -

I have deposited EUR 100, placed couple of bets and finally won the above amount. After tremendous efforts I have managed to get my account verified (must have sent more than 15 emails to get it done with various documents). I have then tried 7 times to withdraw funds using bitcoin method but every time got declined (see photo attached). I have then used the swift method (as per their advice) on Tuesday which apparently went thought. After 2 hours tried to log back on the website but my account got blocked (see photo attached) without any notice and do not have any control of the status of the withdrawl. They did say it’s on is way but have not received any money yet !! Every time I try to contact them they come will different answers.

Could you please assist me that would be much appreciated. I have read lots of reviews about them and it seems that this is a quite popular issue with them.

happy to provide any further info if required.

regards,

Andreas

Dear Amexcy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward could you please clarify when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina

Sure, thanks for your quick response. That was only yesterday but thought to raise it in advance as I felt the overall process and experience was really really unwelcome and i felt that the whole situation was scam.

Thank you for your reply, Amexcy. Please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Sure, thanks Kristina. Will update you accordingly.

Funds received- all ok !

Awesome news, Amexcy. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.