The player from the United States had fully verified their account, including providing selfies and card photos, only to find their account had been blocked when they tried to withdraw. The casino had also stated that the account would never be reopened with the current funds in it. The player had been unable to provide any previous communication with the casino regarding the account block. He had claimed to have €12,909 in his account at the time of the block. The player had also been banned from the casino's live chat. We had attempted to gather further information, however, since the player's activities were related to sports betting, outside of our jurisdiction, we had been unable to resolve the issue.
MyStake Casino - Player's account blocked during withdrawal attempt.
Amount: €12,909
MyStake Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
MyStake Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
Public
Public
9 months ago
Hello, this casino is a total scam, they let you deposit and then they don't let you withdraw, it was completely verified, they asked me for selfie videos and photos of my card with which I provided them, the problem came when they told me that I could now withdraw no problems, then I tried to withdraw and they blocked me for no reason and told me that my account would never be reopened with my funds in it, what a scam mystake casino doesn't even give you reasons why not to pay
Public
Public
9 months ago
Hello Vdc_28,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? When was the last time you spoke to the casino and what was it about? Did they explain the reason of blocking your account? How much real money balance did you have there when the account got blocked?
Looking forward to your answer.
Regards,
Nick
Public
Public
9 months ago
Since I registered I verified my account completely, they asked me for video selfies and photos of my credit card and I also sent them to them and they were verified, the last time I spoke with live chat was 1 weeks ago about blocking my withdrawals, after That's why they blocked my account for no apparent reason and my real €12,909 stayed in my account and was never withdrawn because the casino blocked my account when I wanted to withdraw
Vasil
Public
Public
9 months ago
Hello Mella, I just got banned from your live chat too, and I noticed that the casino does not have a license. 
Public
Public
9 months ago
Hello, could you answer me :/, this casino is a complete scam, they probably invent things to not pay me, it's been 2 months since I have this problem
Public
Public
9 months ago
This casino is ripping off its customers at gunpoint and no one does anything!!!
Public
Public
9 months ago
Hello Vdc_28,
Do you have any previous communication with the casino regarding the blocking of your account which you can forward to nikolas.b@casino.guru. Did they ever give you any kind of explanation? After forwarding which documents did they block your account - if possible please forward those to my e-mail as well.
Public
Public
9 months ago
Hi Nick, not really, they just told me that they would start a 6-month investigation, which I think is too long and I think they just don't want to pay me, and they didn't give me any explanations about blocking my account, they just told me that I broke their rules. I play something like that, that's why I want mystake casino to come here and give us some explanations
Public
Public
9 months ago
Hello Vdc_28,
Is there any communication which you can forward to nikolas.b@casino.guru? Can you please clarify whether you played casino games or sports betting?
Public
Public
9 months ago
Translation
No nick, the conversations I had did not give any information, let's ask the casino why the hell they don't let me withdraw my money, I played sports bets.
Automatic translation:
Public
Public
8 months ago
Hello Vdc_28,
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
