The player from the United States had fully verified their account, including providing selfies and card photos, only to find their account had been blocked when they tried to withdraw. The casino had also stated that the account would never be reopened with the current funds in it. The player had been unable to provide any previous communication with the casino regarding the account block. He had claimed to have €12,909 in his account at the time of the block. The player had also been banned from the casino's live chat. We had attempted to gather further information, however, since the player's activities were related to sports betting, outside of our jurisdiction, we had been unable to resolve the issue.