Hi Cody,
I've reviewed your case and am sorry that you came across such a problem with the verification of your account. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.
Dear MyStake Casino, I'd like to ask you to join this conversation and share more information regarding the case.
As I understand correctly, the player is an Italian citizen, and he used his Italian "Carta d'Identita" to register, however, during the video verification the player recorded his another document - residence permit in Malta. As I can see, his account was closed as he was accused of using the documents belonging to another person. Have you checked the documents thoroughly and identified that, in fact, these were two different types of documents belonging to one person?
Anyway, I'd appreciate if you could share your explanation of the situation. If you have any supporting evidence, please send it to my email address natalia.b@casino.guru.
Looking forward to hearing from you!
Best regards,
Natalia
Hi Cody,
I've reviewed your case and am sorry that you came across such a problem with the verification of your account. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.
Dear MyStake Casino, I'd like to ask you to join this conversation and share more information regarding the case.
As I understand correctly, the player is an Italian citizen, and he used his Italian "Carta d'Identita" to register, however, during the video verification the player recorded his another document - residence permit in Malta. As I can see, his account was closed as he was accused of using the documents belonging to another person. Have you checked the documents thoroughly and identified that, in fact, these were two different types of documents belonging to one person?
Anyway, I'd appreciate if you could share your explanation of the situation. If you have any supporting evidence, please send it to my email address natalia.b@casino.guru.
Looking forward to hearing from you!
Best regards,
Natalia