The player from Argentina, who had initially joined the casino as a minor, had reached the age of majority, but his account was locked preventing him from withdrawing his winnings. The Complaints Team discovered that the player had provided false personal information at the time of registration, stating he was over 18 when he was actually a minor. As a result, the team was unable to assist the player. The player failed to respond to the team's messages and questions, leading to the rejection of the complaint.
MyStake Casino - Player registered at the casino as a minor.
Amount: $4,000 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
I had wanted to verify my identity as a minor in order to withdraw my money, but now I've reached the age of majority and my account is locked.
Automatic translation:
Public
Public
11 months ago
Dear lolosoroka,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MyStake Casino.
I have checked the registration form on the casino website and this is what I noticed:
Have you confirmed that you were over 18 when registering at the casino?
Unfortunately, if you stated that you were over 18 although you were a minor, you basically provided false personal information and we would not be able to help you.
Please let me know if there is anything else I can assist you with, otherwise, we will reject this complaint. Thank you in advance for your reply.
Best regards
Veronika
