The player from the United Kingdom had deposited money into the casino four days ago, but the funds hadn't been reflected in his casino account despite having left his bank. The player had provided evidence and had expressed dissatisfaction with the casino's response. We suggested that the player contact his payment provider to investigate the issue. Later, the player confirmed that the money had been credited to his casino account. We marked the complaint as resolved.
MyStake Casino - Player experiencing deposit delays.
Amount: £10
MyStake Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
The money has left my bank account, 4 days ago, but never went into my account on here, I've sent evidence, but they haven't been very helpful
Public
Public
9 months ago
Dear Teecklm5,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
9 months ago
Dear Teecklm5,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
