MyStake Casino - Player believes that their withdrawal has been delayed.

Casino mystake.com not paying winnings .

It is my first time ever I play online casino .

And before to do anything the firs of all what I did , I did verified my account with all requirements . And I was good to go play .

After several deposits I manage to win 5800.50 euro in slots .

In that moment when I see I winning in slot I start to record video on my phone , about what happening just as evidence .

I place money for withdrawal , after 7 hours money been in pending state, my withdrawal rejected , I did contact chat support on mystake.com . They told me to send video with ID and write on the paper some requirements , what exactly I did .

After two days I got mail from KYC of mystake.com . That my video verified , but my account is under some investigation which can take up to 6 month.

So since day one when my withdrawal was rejected I start screenshot every conversation with them and keep asking them what is the reason that you tag on me some investigation . They did not tell me a reason . Its been two weeks this problem that I can't withdraw winning .

After all I search reviews on google about casino , and you know thay make me skeptical about , that I ever will be able to got that win.

Thank you . Please help me if there is possibilities .

P.S I will update this post with final result

Dear nano,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Today I got this response from them

In realities I was more smart than them and did all evidence photos and screenshot to prove they are scammers

and they clear my transactions history where I win money 😀

Dear nano,

Have you received your withdrawal from the casino yet?

Dear Kristina , no I did not yet . waiting for them to return my win money as they deducted from my account .

Thank you for your reply, nano. After reading your last message we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Is fine . Just scam . Please close it

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.