MyEmpire Casino - Player struggles with delayed payments.

The finance department always cancels the amount sent for payment, exceeds all payment processing deadlines given by them (on the website it is written within 3 working days, but in reality the costs are canceled and not paid at all.). At the time of writing, Live chat is unable to give specific answers about monetary costs.

Hello Ievuc11c,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyEmpire Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I asked for verification, but they say I don't need it. I was waiting 2weeks, then they canceled my withdrawal by mistical program error. Last time for contact was yesterday, where tell that I need to wait, I am waiting, interesting how long will be waiting time??

Hello Ievuc11c and thank you for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Ievuc11c,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite MyEmpire Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Dear Dominika, 

Thank you for contacting us. 

We would like to inform you that the customer has canceled their pending withdrawal and played them leaving no balance on their account. 

Additionally, the account has been closed on their request. Therefore, the case has been resolved from our side. 

Thank you for understanding! 

Best Regards, 

Customer Service 

Thank you for the information.

Dear Ievuc11c, could you please confirm that this is correct and that the matter is now resolved?

Dear Ievuc11c,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.