The player from Australia had reported that he had made 12 unsuccessful attempts to withdraw his winnings from My Empire Casino over a two-week period. He had claimed to have received false information from the casino's customer support and his bank had confirmed that no deposits were made by the casino. The player had not made any successful withdrawals before and had not activated any bonuses during his gameplay. However, he had decided not to pursue the complaint further, considering it a learning experience. Consequently, we had closed the complaint as per his explicit request.
MyEmpire Casino - Player's withdrawal request is being ignored.
Amount: A$1,000
MyEmpire Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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9 months ago
I tried to withdraw my winnings over nearly a two week period. I made 12 attempts to withdraw. I was treated with disrespect lied to by customer support. My bank confirmed My Empire Casino made no attempts to deposit my money . In the end I gave up. A terrible horrific experience. I will never ever use online casinos/ gaming ever again.
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8 months ago
Dear drumble101,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
I don't know what kYC verification is. No I never made a successful withdrawal transaction. Despite many attempts . No bonus was active during accumulated win. Infact my account status was verification not necessary. I made two successful deposits of $50 Aus.
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8 months ago
Thank you very much for your reply, drumble101. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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8 months ago
I am chalking this one up as a learning curve for me. Lol I had never tried online Casinos or gambling before,and believe me my curiosity has been cured you can be sure of that lmao !!. I will never look at these sort of platforms again. I like suspect many others have been put through an ordeal to say the least. So any further pursuit of this only adds to that and prolongs the insult. I move on. Regards Dirk R***
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8 months ago
Do I understand correctly that you are no longer interested in proceeding with this complaint?
