MyEmpire Casino - Player's withdrawal request is being ignored.

I tried to withdraw my winnings over nearly a two week period. I made 12 attempts to withdraw. I was treated with disrespect lied to by customer support. My bank confirmed My Empire Casino made no attempts to deposit my money . In the end I gave up. A terrible horrific experience. I will never ever use online casinos/ gaming ever again.

Dear drumble101,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I don't know what kYC verification is. No I never made a successful withdrawal transaction. Despite many attempts . No bonus was active during accumulated win. Infact my account status was verification not necessary. I made two successful deposits of $50 Aus.

Thank you very much for your reply, drumble101. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I am chalking this one up as a learning curve for me. Lol I had never tried online Casinos or gambling before,and believe me my curiosity has been cured you can be sure of that lmao !!. I will never look at these sort of platforms again. I like suspect many others have been put through an ordeal to say the least. So any further pursuit of this only adds to that and prolongs the insult. I move on. Regards Dirk R***

Do I understand correctly that you are no longer interested in proceeding with this complaint?

Yes that is right. Thankyou,but it's not worth my time. I am over it. Regards Dirk R***

I understand. I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.