The player from Greece submitted a withdrawal request on September 17, 2024, but it remained unfulfilled. Despite daily communication with the casino, they continually asked her to be patient. After confirmation that the winnings had been accumulated from real money and that previous withdrawals had been successful, the issue was resolved, and the withdrawal was completed. The complaint was then marked as 'resolved' in the system.
MyEmpire Casino - Player's withdrawal is delayed.
Amount: €500
MyEmpire Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
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1 month ago
Translation
Hello,
I submitted a withdrawal request on September 17, 2024, and unfortunately, it has not been completed yet.
I am in daily communication with them, and they keep giving me the same answer: to be patient.
Please help me with this matter.
Automatic translation:
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1 month ago
Hello nfnft88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyEmpire Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hi Nick.
No, it has not been verified because in this category, it says that at present no verification is needed.
I spoke to them for the last time this morning, to ask them, as I do every day now, when my ascension will be completed. Their answer was the classic one. To be patient and that they are sorry for the delay.
I hear this answer every day.
Winnings were collected from real money.
This is not the first withdrawal from this casino.
2 more have been done in the past without any problem.
Edited
Automatic translation:
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1 month ago
Dear nfnft88,
I hope you're doing well.
As it has been less than 14 days since your withdrawal request, we would kindly recommend waiting for now. However, please don’t hesitate to inform us if the process takes any longer.
I look forward to your response.
Best regards,
Nick
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1 month ago
Translation
All is well after all. The withdrawal is complete.
Automatic translation:
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1 month ago
Dear nfnft88,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
