The player from Greece submitted a withdrawal request on September 17, 2024, but it remains unfulfilled. Despite daily communication with the casino, they continually ask her to be patient.
MyEmpire Casino - Player's withdrawal is delayed.
Amount: €500
MyEmpire Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 9h 16m 31s
Case summary
14 hours ago
Public
Public
17 hours ago
Translation
Hello,
I submitted a withdrawal request on September 17, 2024, and unfortunately, it has not been completed yet.
I am in daily communication with them, and they keep giving me the same answer: to be patient.
Please help me with this matter.
Automatic translation:
Public
Public
15 hours ago
Hello nfnft88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyEmpire Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
