The player from Greece had deposited 60€, won 500€, and requested a withdrawal. After 10 days of delays and multiple contacts with the casino, the withdrawal had not been completed despite reassurances. The issue was resolved as the player confirmed receipt of the money. The complaint was marked as resolved by the Complaints Team.
MyEmpire Casino - Player’s withdrawal has been delayed.
Amount: €500
MyEmpire Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
I make a deposit 60 I win 500 and I withdraw the amount. After waiting 3 days without any information I contact the live chat it tells me that there is a delay in payments and then every day I contact the chat with persistent comments and complaints that my withdrawal has not been completed , 10 days have passed specifically 7 working days and still nothing I have sent and email and they answer me patience will complete the withdrawal but they never when . At first I was called by a Representative who spoke Greek to offer me a bonus I did not accept , and yesterday I sent him a mail that I have not received my withdrawal and he called me from a mobile phone who belongs to Greek telecommunication company while at first he had called me from a landline in Bulgaria and told me that the withdrawal will be completed on Monday 5/8 at the latest. Please what do you suggest I do? Thank you very much
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3 months ago
Hello kostourosmarinos,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyEmpire Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
Good evening, thank you for your reply! Just today I received the money after ten days! Therefore, the complaint can be called
Automatic translation:
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3 months ago
Dear kostourosmarinos,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
