Missing win Issue:
On [22/12/2024], I placed a bet of $152.15 on a Blackjack game provided by Evolution. I won $221.82 during this bet. However, despite my win, the winnings were not credited to my casino account. In fact, my account balance remained at zero.
In an attempt to resolve this issue, I contacted Evolution, who confirmed that the complaint regarding this matter had been resolved and closed under complaint number SD-4636831. This indicates that the issue was addressed by the service provider and there was no delay or issue on their side. Therefore, the delay in crediting the winnings to my account is entirely on my empier casino.
Additionally, I have contacted the support team via email and live chat multiple times since the issue occurred, but unfortunately, I have not received any satisfactory response or resolution to this matter so far.
Pending Withdrawal:
I currently have a pending withdrawal request for $270, which has been pending for 6 days. My last withdrawal request before this was made a month ago, and I have not yet received the funds or any updates regarding this latest withdrawal.
Additionally, my account is fully verified, which should have ensured a faster and smoother withdrawal process.
Missing win Issue:
On [22/12/2024], I placed a bet of $152.15 on a Blackjack game provided by Evolution. I won $221.82 during this bet. However, despite my win, the winnings were not credited to my casino account. In fact, my account balance remained at zero.
In an attempt to resolve this issue, I contacted Evolution, who confirmed that the complaint regarding this matter had been resolved and closed under complaint number SD-4636831. This indicates that the issue was addressed by the service provider and there was no delay or issue on their side. Therefore, the delay in crediting the winnings to my account is entirely on my empier casino.
Additionally, I have contacted the support team via email and live chat multiple times since the issue occurred, but unfortunately, I have not received any satisfactory response or resolution to this matter so far.
Pending Withdrawal:
I currently have a pending withdrawal request for $270, which has been pending for 6 days. My last withdrawal request before this was made a month ago, and I have not yet received the funds or any updates regarding this latest withdrawal.
Additionally, my account is fully verified, which should have ensured a faster and smoother withdrawal process.