The player from Germany accuses the casino of being a scam, claiming that withdrawals are deliberately delayed and that the casino violates its own terms and conditions. They intend to lodge a complaint with the licensing authority to prevent the casino from operating in Germany.
MyEmpire Casino - Player asserts that casino is a scam.
Amount: €472
MyEmpire Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
This casino is a complete scam, violating its own terms and conditions. Withdrawals are deliberately delayed. I will do everything in my power to ensure that this casino can no longer be operated in Germany. I will lodge a complaint about them with their licensing authority through a major review platform. I promise you, you will no longer be able to rip people off in Germany!!
Automatic translation:
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4 months ago
Hello BlackRose94,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyEmpire Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Since when is your withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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4 months ago
Translation
The winnings were achieved without any bonus. I have paid out several times in the past and mostly without problems and without verification. Even if I want to verify myself, it doesn't work because I can't upload my data anywhere, as is the case with well-regulated online casinos (see picture). The payout was on 6.8.24
I'm just concerned about compliance with their own terms and conditions, where (point 6.15) it says that withdrawals are processed within 3 days. It also says in the terms and conditions that withdrawal requests for funds are processed from Monday to Friday from 6 a.m. to 5 p.m. GMT time, this is also not true because I received a withdrawal confirmation from MyEmpire on 6/23/24 (a Sunday) at 9 p.m. German time (see picture). I can't see their license anywhere on their homepage and customer support doesn't want to tell me which licensing authority they are with. These are all indications of fraud. I wrote to support again today, unfortunately to no avail. I want to know where on their homepage their license is, it's not anywhere. 
Automatic translation:
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4 months ago
Hello BlackRose94,
Please note that we recommend to wait at least 14 days for your withdrawal to be processed. Please let us know in case it would take longer.
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4 months ago
Translation
The case is resolved, my Empire paid but at the same time blocked my account because I asked several times for their license. So serious is something completely different
Automatic translation:
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4 months ago
Dear BlackRose94,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
