The player from Switzerland has experienced technical problems which caused his winnings not to be paid. We rejected the complaint because the player didn't respond to our messages and questions.
MyCasino CH - Player’s winnings haven’t been rewarded.
Amount: 500 CHF
MyCasino CH
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.4
MyCasino CH has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Deleting bets during a game and thus losing a bet of 5 or 12 numbers at a maximum of 5000. During a game, bets are deleted because the system wins.
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3 years ago
Dear Rozalin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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3 years ago
Dear Rozalin,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
Thank you very much for responding, I can't tell you the day, date and time, but on 2 occasions it happened that my bets were canceled. Live roulette from Lucerne casino the table is 1 to 5000 these are big bets after I have 12 numbers of 32 francs per number the bet corresponds to the table I play my number comes out but the bets are removed I thank you again for responding but I will not play there stop the case to end. Greetings Rosalyn.
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3 years ago
Do I understand correctly that your bets have been rejected and funds returned back to your active balance?
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3 years ago
Translation
Bets rejected from casino BAHIGO Thank you from the bottom of my heart, hopefully such things will not happen.
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3 years ago
When those bets got rejected, were they put back into your active balance?
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3 years ago
Translation
No The bets were up but the balance was not restored I thank you once again let's end the case forever man is not studying while he is alive and can not again, learn.
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