The player from the United Kingdom has been waiting for two weeks to withdraw funds and has submitted all required identification documents and proof of address. Despite providing everything requested, the situation remains unresolved.
MrQ Casino - Player's withdrawal is delayed.
Amount: £10,000
MrQ Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
4d 0h 6m 55s
Case summary
3 days ago
Public
Public
4 days ago
I’ve been waiting 2 weeks for a withdrawal,lve sent all proof of ID ,bank statements,bank card , proof of address etc everything they have asked for and Iam getting nowhere with them ,this is a matter that should be resolved in a week at the most not 2
Public
Public
3 days ago
Dear Snipss123,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrQ Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your account accessible to you? Can you log in?
- Have you made any successful withdrawals from the casino in the past?
- Could you please list which documents you sent for verification? Were any of the submitted documents approved to your knowledge?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Snipss123 has 4d 0h 6m 55s to reply
