The player from Saxony-Anhalt had been unsuccessful in withdrawing her winnings of 400 euros. The casino kept returning the funds to her gaming account despite assurances that the transaction would process quickly. However, the player later informed the complaints team that she had lost the funds she initially wanted to withdraw. As a result, the complaint was subsequently closed.
MrPacho Casino - Player's withdrawal is repeatedly returned to gaming account.
Amount: €400
MrPacho Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I have been cashing out 400 euros for several days now, and you keep crediting it back to my gaming account. It states that verification is not necessary. I always receive an email about my withdrawal stating that it will be processed quickly, but when I check the next day, it has been credited back to my gaming account again. However, I have never received an email about denial. I just cashed out the 400 again, but you never send it out. Best regards, Martina P.
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1 year ago
Dear martinapuhl,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have not passed the KYC verification yet?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Don't have to do it anymore, I've lost the money now!!
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1 year ago
Translation
It's settled, I've now lost it, the case can be closed
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1 year ago
Thank you for your reply, martinapuhl. Since you lost the funds you initially wanted to withdraw, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
