The player from Spain had deposited more than 150€ at Mr Pacho Casino, which hadn't verified his account but still allowed him to continue betting and depositing. The casino then blocked his account and he requested a return of his deposit. We had attempted to investigate the issue, asking for more information from the player regarding the account block and identity verification process. However, the player had failed to respond to our inquiries, resulting in our inability to further investigate. Consequently, we had to reject the complaint due to lack of necessary information.
MrPacho Casino - Player's account has been blocked.
Amount: €9,000
MrPacho Casino
Safety Index:HighSafety Index
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8.8
MrPacho Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
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9 months ago
Translation
Mr Pacho Casino has not verified me after I deposited over 150€ and allowed me to continue betting and depositing. I'm demanding that they return my deposit of more than 150€, as this is the law in Spain. They have now blocked my account.
Automatic translation:
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9 months ago
Dear diaznietomanuel7,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MrPacho Casino.
Please note that many online casinos require players to complete the verification process only after the first withdrawal request has been submitted. Do I understand correctly that your account was blocked after you started verifying your account? Have you received any explanation from the casino for why your account was blocked? Is it temporary or permanent?
Could you kindly advise what identity documents you provided the casino with? Have any of them been approved?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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9 months ago
Translation
Good night. The casino did not proceed to verify me, and let me bet amounts greater than €150 after I had warned them that they should proceed to verify me.
I have filed a complaint asking for deposits of €150 or more for the above and they have decided to block my account.
Automatic translation:
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9 months ago
Please note that MrPacho Casino operates with a valid Antillephone license, which means that the rules associated with the Spanish gambling license do not apply to this casino.
Can you please provide more information? Did you lose all the balance you deposited? Why did the casino block your account? And what was the balance in your account when the casino decided to block you?
