Mr Sloty Casino - The player's withdrawal is delayed.

I requested my withdrawal on 20.4.22 of £200

I have waited the requested 21 working days and I am getting nowhere in the live chat.

My account is fully verified yet the chat team says it is still waiting additional checks.

I have asked for an update as to when this will be paid out but the chat team just keep replying with it will be soon

Hello Vixten,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current winnings?

Is the casino still responding to you and if yes, when was the last time you spoke to them?

Looking forward to your answer.

Regards,

Nick

Hi, yes this is my first withdrawal and I waged all requirements before making my withdrawal. I have submitted all my documents so my account is fully verified.

They responded to me yesterday saying it will be dealt with "soon" but they also said this last week.

Hello Vixten,

Did you also receive a confirmation from the casino that your account got verified? If yes, when exactly?

Yes it was the 15th of May 2022

Hello Vixten,

If the verification was complete on 15th of May I would definitely wait until the next week as we usually recommend to wait at least 14 days after finishing the verification for the money to arrive on your account.

If there wouldn't be any update we will definitely intervene.

Regards,

Nick

Hi, it still has not been paid out and they have said yet again it will be dealt with ASAP which is what they have said everytime I’ve contacted them

Hello Vixten,

Thank you for the update. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Vixten!

I've just reviewed your case and fully understand your concerns about your delayed withdrawal. To help you resolve the case I will contact the casino.

I'd like to invite Mr Sloty Casino to join this conversation and take a part in the investigation of the issue. Could you please share more information about the reasons for the player's request to be delayed? Is it still pending or has it already been processed?

Hope to hear from you soon!

Regards,

Natalia

I would like to ask the Mr Sloty Casino to reply to this complaint. I'm extending the timer by 7 more days. If the casino fails to respond in the set time frame, I will close the complaint as ‘unresolved’.

Hi Vixten,

Since we've got no reply from the casino, I'm forced to close your complaint as "unresolved". I'm sorry I couldn't be of more help but at least the rating of the casino will be negatively affected and other players will be able to read about your negative experience.

I hope you won't come across such an issue again.

Best regards,

Natalia