The player's withdrawal is delayed for over a month. Athough the casino hasn't responded to this complaint, the player informed us that he received his payment due and we have closed this complaint as resolved.
Mr Sloty Casino - The player's withdrawal is delayed.
Amount: €500
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
On December 9th, 2021, I requested a payout of €500 and there are still €450 in the account, which I cannot have paid out because only one payout request is possible.
But I can't cancel the 500 €. I have asked several times via chat and email. But the answers are always the same. "Too many payments, too few employees, thank you for your patience". I was also confirmed that there are no other issues with my account. It's patched and everything is fine. If I read all the complaints like this, "Mr Sloty" must be publicly advertised as dubious. Because this is clearly SCAM. What else can I do to finally get my winnings?
Automatic translation:
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2 years ago
Hello Artep55,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? Was it your first ever request in the casino? Is your account fully verified? Did you use any bonus to accumulate your balance?
Note, that we always recommend to wait at least 14 days after finishing the verification for the money to arrive on your account. Of course this applies only if you are already verified.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Thank you Artep55 for all the information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.
Wish you best luck resolving it.
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2 years ago
Hello Artep55!
From now on, I iwll take care of your complaint. I would like to invite representatives of Mr Sloty Casino into this complaint in order to help us successfully resolve the issue.
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2 years ago
Translation
I asked again today when my payment will be made. The answer was again: It is in progress and may take a few more days. I asked about a cancellation and then got my entire winnings paid out. Now I'm curious if that works
Automatic translation:
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2 years ago
We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
