Mr Sloty Casino - The player's withdrawal is delayed.

Deposited £40 received welcome bonus. I read terms and condions so I know they have not been breached. Various emails with no reply and the chat system is SHOCKING!!

I don't know where to go from here all I want is my withdrawal sorted I have now been waiting since June 2022 for the total of €850.

Hello trevor5889,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? What kind of bonus did you use? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick

I can confirm that my account has been verified and that was about 5 months ago. Withdrawal was declined first time round as they said ID was not sent in when it was. Since having the account verified I have had the withdrawals cancelled twice before this 3rd Withdrawal which is still pending.I deposited £40 and got 400% bonus with a wager requirement if 50X. I had read the terms and conditions before hand so I know I have not breached them, plus they would have taken the money away by now. I hit the wagering requirement so was able to withdraw and I have been waiting ever since. I have now been waiting for €850 since June 2022.The only point of contact you have with the casino is either email or live chat. I have sent emails and they do not reply and live chat just say they have sent a reminder to the finance department and that's all they can do and then cut you off. I last asked for an update to (23/01/2023) and got the same thing again and are asked to be patient it will be dealt with soon.

I am now 8 months in with this casino and had enough I just want my withdrawal done so I can close the account completely.

I appreciate the quick reply and thanks in advance for the help.

Dear trevor5889,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/mr-sloty-casino-review#tab=js-tab-reputation.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.