The player from Brazil has been waiting for their withdrawal for a month, exceeding the platform's given timeframe. Despite contacting the casino, the player only receives information that their case is being forwarded to the financial department. The player is requesting R$280.00, which was won from their deposit, not a bonus. The complaint was closed as unresolved as the casino has no reaction policy.
Mr Sloty Casino - Player’s withdrawal request is being delayed.
Black points: 40
Amount: 280 R$
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
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8 months ago
Translation
The payment deadline has already exceeded the limit set by the platform.
Every time I reach out, I receive the same information that my case is being forwarded to the financial department and I will hear back shortly.
I won R$ 280.00 with money I deposited, it wasn't with a bonus, and I have yet to receive what I requested.
Automatic translation:
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8 months ago
Hello bebediogo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is this your first ever withdrawal request from the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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8 months ago
Translation
Good morning.
Yes, my account has already been verified.
It was verified even before winning the prize in question, and yes it was my first withdrawal request.
I talk to the casino every day, but always the same answer as I already informed.
Edited
Automatic translation:
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8 months ago
Translation
Good morning Nick.
Any news about my case?
The platform continues with the excuse that it will inform the financial sector about the problem, and so far nothing has been resolved.
Grateful
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8 months ago
Dear bebediogo,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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