HomeComplaintsMr Sloty Casino - Player's withdrawal is delayed.

Mr Sloty Casino - Player's withdrawal is delayed.

Black points: 126

Amount: £400

Mr Sloty Casino
Safety Index:Very low
Submitted: 13 Jul 2023 | Unresolved : 17 Jul 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from the United Kingdom requested a withdrawal of £400 on June 4 and is still waiting for the funds to be sent. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

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1 year ago

I withdrew £400 on the 4th of June. I’m still waiting on my money. It’s a lot of money and not an amount I’m happy waiting any longer for.

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1 year ago

Dear robbielowrie,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

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1 year ago

Thank you. I have emailed my withdrawal request.

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1 year ago

How long roughly do you think I’ll be waiting?

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1 year ago

Dear robbielowrie,


Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.


Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.


We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.


The casino can reopen this complaint anytime.

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