The player from Germany is dissatisfied with the withdrawal process. He has been waiting for a withdrawal since August. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
The player from Germany is dissatisfied with the withdrawal process. He has been waiting for a withdrawal since August. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
The player from Germany is dissatisfied with the withdrawal process. He has been waiting for a withdrawal since August. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
This is the biggest juice shop anywhere.
I made a withdrawal on August 12th. And to this day not seen a single cent.
I keep getting excuses from overloading the finance department.
That I should be patient, that it can sometimes take longer. Currently 68 days have passed. And still there is no money.
I'm sick of this scam site. I'll show the whole store up. 68 days are up to date and I should still be patient. They want to incinerate me.
Das ist der größte Saftladen wo es gibt .
Ich habe am 12.August eine Auszahlung getätigt. Und bis heute noch keinen einzigen Cent gesehen.
Ständig bekomme ich ausreden von , Überlastung Finanzabteilung.
Das ich Geduld haben sollte , das es manchmal länger dauern kann. Es Sind aktuell 68 Tage vergangen. Und noch immer ist kein Geld da.
Ich habe die schnauze voll von dieser Betrug Seite. Ich werde den ganzen Laden anzeigen. 68 Tage sind es aktuell und ich soll immer noch Geduld haben. Wollen die mich veraschen.
Dear Baris,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
What is the status of your withdrawal, please – is it pending or processed?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear Baris,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
What is the status of your withdrawal, please – is it pending or processed?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Hello, I am verified and I made a payout once and that worked after I only got a fraction of my win because I had not yet made a long-term deposit of 200 euros.
I've been waiting since August 12th and always get the same answers in the live chat. They say I should be patient and the people in the finance department should have a lot to do because it is a difficult process and you have to analyze everything thoroughly.
The status is still ,, pending ,, according to live chat it is ,, waiting ,,
I've written almost 50 emails and always get the same answers that I should be patient. However, in the end my patience is so that I have not written my email so friendly anymore. I haven't received any replies to my emails for 2 weeks.
Guten Tag, ich bin verifiziert und habe 1x eine Auszahlung vorgenommen und das hat geklappt nachdem ich nur ein Bruchteil meines gewinnen bekommen habe da ich noch keine 200 Euro langzeiteinzahlung hatte.
Seit 12.August warte ich , und bekomme im live Chat immer die selben Antworten. Es heisst ich soll Geduld haben und die Leute in der Finanzabteilung sehr viel zu tuen haben da es ein schwieriger Prozess ist und man alles gründlich analysieren muss.
Der Status ist immer noch,, Ausstehend ,, laut Live Chat ist es ,,wartend,,
Ich habe knapp 50 Emails geschrieben und bekomme immer die selben Antworten das ich Geduld haben soll . Allerdings ist meine Geduld am Ende so das ich meine Email nicht mehr so freundlich geschrieben habe. Bekomme seit 2 Wochen keine Antworten mehr auf meine Emails .
This is the last message. Since then I have written almost 10 times, unfortunately no more answers
Hi there,
We sincerely apologize for the delay, sometimes the withdrawal process takes a little longer or a little less than 21 days, depending on the current withdrawal volume and banking process. There is a whole withdrawal process and certain steps that cannot be skipped so it will take some time to review all of the gameplay to verify that they have been followed from the start. And then there is the banking process, which unfortunately we cannot speed up.
Please be patient, your withdrawal should be processed early enough.
Thank you for your understanding.
Kind regards,
Vaya
Customer support team
Das ist die letzte Nachricht. Seit dem habe ich noch knapp 10 mal geschrieben, leider keine Antwort mehr
Hallo,
Wir entschuldigen uns aufrichtig für die Verzögerung, manchmal dauert der Auszahlungsvorgang etwas länger oder etwas weniger als 21 Tage, abhängig vom aktuellen Auszahlungsvolumen und dem Bankverfahren. Es gibt ein ganzes Auszahlungsverfahren und bestimmte Schritte, die nicht übersprungen werden können, so dass es einige Zeit dauert, bis der gesamte Spielverlauf überprüft wird um zu überprüfen, ob sie von Anfang an befolgt wurden. Und dann ist da noch das Bankverfahren, das wir leider nicht beschleunigen können.
Bitte bleiben Sie geduldig, Ihre Auszahlung sollte früh genug bearbeitet werden.
Wir bedanken uns für ihr Verständnis.
Mit freundlichen Grüßen,
Vaya
Kundensupport-Team
Thank you very much Baris for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Thank you very much Baris for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Hi Baris,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. However, I have to warn you that the casino doesn't always reply to complaints published on our website. I would like to invite Mr Sloty Casino to the conversation to participate in the resolution of this complaint.
Hi Baris,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. However, I have to warn you that the casino doesn't always reply to complaints published on our website. I would like to invite Mr Sloty Casino to the conversation to participate in the resolution of this complaint.
We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Hi Baris,
I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.
Best regards,
Peter
Hi Baris,
I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.
Best regards,
Peter
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