Mr Sloty Casino - Player’s withdrawal has been delayed.

Made a withdrawal on 13/03/22 had one excuse after an other, must have emailed them at least a dozen times and used their online chat, same crap.

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed, and that your preferred payment method was bank transfer? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, Yes it’s still pending and yes I requested a bank transfer.

I’ve had all sorts of excuses from security checks to game checks you name it.

Ive kept all emails from them and online chat , I included a few when I first got in touch with yourselves.

regards,

Robert W********

Thank you very much, Robert, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Robert,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr Sloty Casino to join the conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino,

Can you please provide some insight into the reason for the delays the player is experiencing?

Kind regards,

Adam

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Robert,

I have tried to contact the casino repeatedly but had no success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from them.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could have been of more help.

Best regards,

Adam