Mr Sloty Casino - Player’s withdrawal has been delayed.

Hallo, habe am 05.04.22 eine Auszahlung von 340 Euro beantragt und mir wurde gesagt es kann bis zu 21 Werktage dauern. Die habe ich nun abgewartet und jetzt kam die nächste ausrede das ich noch warten soll damit es noch Zeit braucht.

Dear Peer,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Have you passed the KYC account verification successfully in the past, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ja genau die Zahlung steht noch aus, bei meinen Transaktionen steht in Bearbeitung. Mir wurde mitgeteilt es kann bis zu 21 Werktage dauern die jetzt bei weitem überschritten wurden. Von ein Problem wurde mir nicht berichtet. Das Konto ist vollständig Verifiziert. MfG Peer

Thank you very much, Peer, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Habe noch mal im Chat nachgefragt wieder nur so eine Antwort die nichts aussagt

Hello Peer,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.