Mr Sloty Casino - Player’s withdrawal has been delayed.

I have requested withdrawl over 2 weeks ago and still no response just lies from chat they won’t send messages to the relevant office if there is one to see what’s happening with my withdrawl

Dear Andy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi kristina

I have passed verification and my account has been verified. I have had no previous withdrawals sanctioned from the casino. I have lots of correspondence

thanks

andy

Thank you for your reply, Andy. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I have used no bonus only my own cash. And it is stating pending as it has done now for 3 weeks. There customer service don’t answer questions and seem to lie repeatedly. It’s very frustrating

Thank you very much Andy for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Andy,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Mr Sloty Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Hi I have still no news on my withdrawl which I made on 19th Aprik

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hi Branislav if this is the case how do I go about recouping my money please?

Hello, Andy,

If the casino does not respond to this open thread at all, based on the fact the casino operates without any valid gaming license and there are no options on how to speed the process up, I recommend you only wait and stay patient. Although they would not respond, it does not mean the casino will not pay your funds out.

I would

like to know how to do something against this casino legally because the amount of people they are not paying is unreal. I have lots of communication where they have lied constantly

I have read by one of your colleagues that no payments have been made by this company for a long time if I can’t get my payment how do I go about getting my deposits back?

In case of a pending withdrawal, as I already mentioned above, I recommend you to stay patient and wait. You claimed you passed the verification. I sincerely believe it should only be a matter of time before the payment comes to you. But your patience is necessary. From my experience, I know about cases where a player was waiting even a few months before receiving the payment. It is important not to lose patience and provide the casino with all required data if any additional verification is needed on their side (casinos have the right to perform additional verification anytime). I understand your frustration, but in this case, if the casino does not have any valid gaming license, there are not many options on how you could speed the process up.

If you wanted to do something against the casino legally, I am afraid you would end up being at a loss.

As for getting your deposits back, it is highly likely the process of paying would start again from the beginning. Therefore, I recommended you rather wait and be patient.

It’s been 23 working days and exactly a month but I am being patient however I want to know what route to go down to claim either my withdrawl or my deposit back if they don’t pay up

I am sorry, but this is the question for a lawyer. As I already stated, there are no other relevant ways how you could force the casino to pay you. There is no regulator you can turn to.

In the future, I recommend you to check our casino reviews before depositing to any online casino.

Although it may take longer, I believe the casino will pay you.

Still no response I would like to say that even though I did not trials they had no license I think it should be made transparent on this website steps people can go about trying to get there money back. It would be very helpful in dealing with rogue casinos

Dear Andy,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings,

Based on the update received from the player, we reopened the complaint.

"Hi finally been paid out 2 months later"

Thank you, Andy, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have finally received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru