The player from Germany requested a withdrawal in February, but it hasn't been processed. The complaint was closed as 'unresolved' as there was no response from the casino.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Black points: 136
Amount: €2,000
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.2
Mr Sloty Casino has a Safety Index of 1.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I've been waiting since February 27th, 2022 for my payout of 2000 euros, which is simply not processed in the customer chat, I don't get any information about it, I get the same answer every time, I should be patient and that you can't help me because you don't have any information the finance department just doesn't know what else to do. my account was already verified before I could even deposit
Automatic translation:
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2 years ago
Dear jacki,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
I had a bonus that I successfully implemented otherwise I would not have been able to withdraw, this is my first withdrawal on mr sloty thanks for the quick reply
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2 years ago
Thank you for your reply, jacki. Which withdrawal method to withdraw your winnings have you opted for?
Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?
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2 years ago
Translation
Hello Kristina
I have a bank transfer for the payment, the current status is still being processed
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2 years ago
Thank you very much jacki for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
Hello Kristina,
Thank you. Of course, I am always available for further questions and I hope that the whole thing will be clarified soon
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2 years ago
Hello jacki,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Mr Sloty Casino to join the conversation and participate in the resolution of this complaint.
Dear Mr Sloty Casino,
Can you provide any information regarding the delays the player is experiencing?
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2 years ago
We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating
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2 years ago
Dear Jacki,
I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from them.
I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.
Best regards,
Adam
