The player from Germany hasn’t received the withdrawal he requested in December. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Black points: 146
Amount: €2,100
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
I deposited on the 14th/15th of December and won the money. This was after I played through the required wagered amount to unlock the winnings. I then withdrew this on 15.12.2021 and have been waiting ever since. I was patient having waited the required 21 working days but now they keep telling me it is delayed but will be processed however I'm losing faith as they keep doing this. I'm now really worried that they will not pay out. I hope you can help. 
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2 years ago
Dear jankinc88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Hey,
Thanks for the reply.
Yeah I am verified. I have never had any withdrawals before now.
In terms of communication, I have been told on a daily basis I just need to wait longer but they cant tell me when. Would you like to see these?
Thanks soo much
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2 years ago
Dear jankinc88,
Unfortunately, I am afraid that we wouldn't be able to help anyway since this casino has 15+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
