The player from Austria has requested withdrawal a month ago. It has been received.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Amount: €2,000.05
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello. On October 7th, I requested my payment of 2000.05 euros. At first it was said that it would take 48 hours. Thereafter 21 working days. We are already way over it and I am usually fobbed off with the same answers: wait a while. A little patience. The finance department is working on it. The money will be paid out soon. For more than 2 weeks it has been accepted as the status on my account (when paying out). The account is 100% verified. And an earlier withdrawal of € 300 worked flawlessly. However, they are now faxing. Sometimes I get offended by the answers in the chat: be a little more patient, etc. Ask for help. I can't get any further.
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3 years ago
Dear DerDon,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
I welcome you. So I submitted the withdrawal of € 2000.05 to MrSloty on October 7th. At first it was said that it would take about 48 hours. This then turned into 7-21 working days. The current processing status is - accepted - Set By LG. According to live chat, it is only accepted because the responsible department (which apparently nobody can have contact with) does not process it. I wrote a few complaint emails without success and contact the live chat every day. Always with the same answer. I should be patient. This accepted status has been on for 2 weeks. And apparently they don't want to pay out the money. I have a fully verified account and meet all of the terms and conditions. I played without a bonus and so I don't have to wager anything. Unfortunately, I'm just put off and everyone in Live Chat doesn't care. Yesterday I even got the cheeky answer (just be patient!). Then the chat was canceled. I have all the logs on my cell phone in case you need anything.
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3 years ago
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I can forward the emails to you, including screenshots of the payout, etc. I have documented everything.
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3 years ago
Yes, please You can forward any relevant communication to petronela.k@casino.guru. Thank you very much in advance.
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3 years ago
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Gonna do it in a bit. But there will be several e-mails because I don't put everything in one because the amount of data is large. Lg
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3 years ago
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I have sent about 10 emails to the address. Did you get this? 🙂 thank you in advance for the help. I have a few more but basically it always says the same thing. That I should be patient, etc. etc. Does what I sent help you? 🙂 lg
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3 years ago
Thank you very much, DerDon, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello DerDon,
I looked at your complaint and will do my best to help you. I would like to invite Mr Slot Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Translation
Hello and thank you first. I submitted a withdrawal of € 2000.05 on October 7th, 21st. I played without a bonus and meet all the criteria of the terms and conditions. Plus - my account is fully verified. My problem is that I was initially promised that the payout would take about 48 hours. Out of the 48 hours I was put off for 7-21 working days. Now the 21 working days are long gone and I am always being put off. With them: please be patient - I'm sorry - the responsible department is working on the case. Please be patient. The last status update was that (as can be seen in the mail) the status accepted was indicated. Since then, Mr Sloty (according to live chat) has not been able to do anything and I should be patient until the responsible department has processed this. It should be there shortly. I've been hearing this for just under or over 3 weeks. Since the status was changed. I can't get to the responsible department, nor do threats about regulatory authorities help. I hope I could help?
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3 years ago
Hello Ulrich,
I'm Shakshi, representing Mr. Slot casino. I'm sorry for the inconvenience this has caused. I'll speak to the concerned department and get back to you.
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3 years ago
Hi Ulrich,
Our team couldn't find an account with the email address. Could you please share the username and email address that is linked to your Mr Slot account?
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3 years ago
Also I noticed that the issue you have is with Mr Sloty casino. We are Mr Slot, and Mr Sloty is not one of our casinos. Could you please double check if the issue you have is with Mr Slot or MR Sloty 🙂
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3 years ago
Dear all,
by investigation we've found out that the player mistakenly chooses the wrong Casino, the right one is Mr Sloty Casino so I changed that.
Mr Sloty Caisno,
can you give us an explanation, please?
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3 years ago
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I just noticed. Unfortunately I made this mistake. I hope it doesn't cause any problems. I have the difficulties with Mr Sloty and not with Mr Slot. Excuse me very much!!!
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3 years ago
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Casino finally paid out the money after waiting over a month. For this, pressure must be given from several sides and hope a lot! Thank you for your support
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3 years ago
Dear DerDon,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
