The player from Germany had the winnings reduced due to a rule about lifetime deposit. We rejected the complaint because the player didn't respond to our messages and questions.
Mr Sloty Casino - Player’s winnings have been reduced to x10 of the last deposit.
Amount: €260
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello
it is not a large sum, but the way they operate at this casino is the greatest cheek.
I deposited € 15 because I was looking for a new casino, I tried several that evening and only deposited € 15 each. So I didn't take a bonus with the € 15 and paid out € 260.
That was on July 20th, 2021. I wrote around for over a month and got excited and read standard texts that I know by heart by now. Then suddenly they wanted to do a verification even though it had already been done and there were also problems because supposedly my photos are bad .. I sent so many messages that my cell phone hung up !!
and only now I am told that I can only pay out 10 times that amount. Heist only 150 € and the rest was withheld. I've never seen such nonsense !!! The casino should be closed or no idea what to do .. the last mess !!!!
Automatic translation:
Public
Public
2 years ago
Dear Ilona,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://www.mrsloty.com/en/termsandcondition:
"8.3.1 If a player's accumulated lifetime deposit is not greater than 200 euros, then the player will be allowed to withdraw only up to x10 his last deposit. (Any excess amount will be forfeit)"
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory when it’s applied to a real money game.
Please, could you confirm, that you have accumulated winnings without any active bonus? Ideally, you could forward your "cashier" and "bonus" histories to petronela.k@casino.guru.
Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.
Best regards,
Petronela
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