Mr Sloty Casino - Player’s deposit has never been credited to his account.

Hi I deposited monies that have been taken from my account and then not credited (Friday 24.06.22). Casino states money has not been received but my bank is clear money was taken. Verification requests soon followed my deposits but on reading reviews I will not provide these documents and would like my funds returned. Casino support just returns emails as not revived and customer support do not answer any queries aside from stating different answers that range from not receiving the money or to be patient. Please advise. Thanks

Dear Stuart1234566,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hi thanks for opening this. The respective payments are shown as being credited to budapay and follow a successful £50 payment that was credited to the account. In short the payments have gone through but now dot with the casino and any communication with customer chat is vague whilst the support email returns as not recognised (as an email address). I can prove the funds were transferred to the casino as they were pending at my bank but now have cleared.

Thank you for your reply, Stuart1234566. Please understand that funds could have been processed from your side successfully, but they may be stuck in an intermediary bank (somewhere between your bank and the casino's bank). Therefore, I would recommend that you contact your bank so that they can start the investigation of lost funds. After the investigation is completed, please forward an official statement regarding this situation (in email or letter form) from your bank to kristina.s@casino.guru. Thank you in advance.

Ok thank you I can look into that.

Dear Stuart1234566,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hi. Apparently the money was deposited into budpay who the casino use. Budpay have not responded to any contacts and the email details they give get returned. Overall the whole thing is odd and I can only say that the casino is not one to be trusted. Looks like I just have to take this as a lesson learnt. Thanks for your time.

Sorry just one thing to add. The casino surely could help with assisting in getting monies returned but just give accounts of not having access to payments and will not give information about who from the site makes withdrawal requests. This is strange as of course any winnings have to be paid and be linked to the casino.

Dear Stuart1234566,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.