mr.play Casino - Player hasn’t received Free Spins.

Dear Anna Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Could you please forward me its name or a specific link? Have you redeemed any Free bonus in the past? Please understand all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Hi. I have claimed the 100 free wagering spins, the first picture above. Yesterday evening i received 30 free spins suddenly, so i'm hopening i got the other spins tonight and tomorow. If not i will notify. Pardon my English. Thank you!!

Thank you very much for the information Anna Maria. I will be waiting for your update patiently.

Good morning. I had 30 yesterday evening. I think the problem is solved. Now waiting for the last 40. Thanks again!

Staying positive and waiting for good news regarding last 40 🙂

Dear Anna Maria,

Have you received your Free Spins? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I'm sorry. I received all. Thank you!

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Anna Maria for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.