The player from Netherlands hasn’t received her Free Spins. Player’s complaint has been resolved successfully.
mr.play Casino - Player hasn’t received Free Spins.
Amount: €15
mr.play Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
mr.play Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Dear Anna Maria,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Could you please forward me its name or a specific link? Have you redeemed any Free bonus in the past? Please understand all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.
Best regards,
Petronela
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4 years ago
Hi. I have claimed the 100 free wagering spins, the first picture above. Yesterday evening i received 30 free spins suddenly, so i'm hopening i got the other spins tonight and tomorow. If not i will notify. Pardon my English. Thank you!!
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4 years ago
Thank you very much for the information Anna Maria. I will be waiting for your update patiently.
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4 years ago
Good morning. I had 30 yesterday evening. I think the problem is solved. Now waiting for the last 40. Thanks again!
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4 years ago
Dear Anna Maria,
Have you received your Free Spins? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Anna Maria for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
