Mr Fortune Casino - Player’s withdrawal has been delayed.

Hello casino guru I am really devastated by the fact that. I made a deposit of 10 euro and waters as expected and won 20 euros which I decide to make a withdrawal immediately . That was back on 08-07-2024.today being on the 16-07-2024 I still haven't received any feedback as to why my withdrawal has not been processed .I would also like to reiterate that I did not and do not use bonuses in casinos

Dear Mowengax,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

I would like to state that my account is fully verified the customer support does not answer me

The support team is the worst no communication what so ever I have been kept. In the dark because of my own money .. the things we customers undergo sometimes is unbearable

Thank you for your reply, Mowengax. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Hello support team as I had indicated before my account is fully verified I have never made a withdrawal on the site as this was going to be my first one. And I also never use bonuses never in my life simply because I hate terms and conditions casinos give regarding bonuses .In fact the situation has become even worse since now my account has also been blocked for a reason best known to them .it's astonishing the amout of open cases mr fortune casino had on your platform .could this casino be a huge scam just look at the incredible open open cases here and all are but Similar .as a player I really seek your help regarding this issue 😔

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello support team I would like to state that the account is now blocked and there is no way of taking the screenshot 😞

Have you received any explanation from the casino regarding the blocked account? If you have, please forward it to me.

Dear Mowengax,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.